DesperateSeller.co.uk is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. "DesperateSeller.co.uk" ("we" "our" "us") is the data controller of the personal data collected via or in connection with www.desperateseller.co.uk and/or www.desperateseller.com and/or any associated website or App (the "Site").
For the purpose of the Data Protection Act 1998 ("Act"), the data controller is DesperateSeller.co.uk Ltd (Company Number 04369782) ("DesperateSeller"). The data processor is Motors.co.uk Limited (company number 05975777) ("Motors")
You can contact us at:
Hill End Lane
Or via email: firstname.lastname@example.org
If you wish to contact our Head of Privacy & Data Protection, you can do so by emailing
Here at DesperateSeller.co.uk, we are absolutely committed to your privacy. We know that we must earn your trust - and keep it - every time you use the DesperateSeller.co.uk website. To make good on that promise, we continually comply with applicable data protection and privacy laws. Most importantly:
Please note that this Policy may change from time to time and, if it does, the latest version will always be available on the Site.
Our Legal Bases For Processing Information
We collect and use the information we have as described below:
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
DesperateSeller.co.uk Ltd processes your personal information on the following grounds:
We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting the DesperateSeller.co.uk Customer Service Team at http://www.desperateseller.co.uk/contact-us, clicking on the 'unsubscribe' link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note that we may still contact you with service messages from time to time (e.g. membership queries, and information about your legal rights).
You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity and enable us to serve advertising to customers who have visited our Site). Where you see an ad on social media, this may be because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers.
We share customers' personal data with third parties in the following circumstances:
You have certain rights in respect of your personal data, including the right to access and correct your personal data, portability and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See 'Marketing' above, for more details of how to opt-out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
DesperateSeller.co.uk may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have the following rights in relation to the personal information DesperateSeller.co.uk Ltd processes relating to you. Where you exercise these rights, DesperateSeller.co.uk Ltd will provide information to you as to what action has been taken, if any, within 30 calendar days of receipt of your request. Where no action has been taken, DesperateSeller.co.uk Ltd will explain our reasons why.
Taking into account the complexity and number of requests, it may take DesperateSeller.co.uk Ltd up to 90 calendar days to respond to your request. Where DesperateSeller.co.uk Ltd intends to extend the deadline for responding, you will be informed within 30 calendar days of receipt of your request.
You have the right to request access to the personal information that DesperateSeller.co.uk Ltd hold about you.
Where personal information that DesperateSeller.co.uk Ltd holds about you is inaccurate, you have the right to request that those inaccuracies are rectified. Taking into account the purposes for which the personal information is processed, you also have the right to have incomplete personal information about you completed.
In certain limited circumstances, you have the right to request that DesperateSeller.co.uk Ltd erase personal information relating to you that DesperateSeller.co.uk Ltd holds. This right only applies if any one of the following circumstances applies:
The right does not apply where the processing of your personal information is necessary:
You have the right to request that DesperateSeller.co.uk Ltd restrict the processing of your personal information in the following circumstances:
Where processing of your personal information is restricted for any of the reasons above DesperateSeller.co.uk Ltd will not process it, with the exception of storage, unless:
Where DesperateSeller.co.uk Ltd have agreed to restrict the processing of your personal information, we will write to you to inform you that we will be lifting that restriction prior to doing so.
This right only applies in the following circumstances:
Where this right applies, you have the right to receive your personal information in a structured, commonly used and machine readable format. You also have the right to transmit that information to another data controller or, where possible, directly from DesperateSeller.co.uk Ltd to another controller.
You have the following rights in relation to objecting to the processing of your personal information by DesperateSeller.co.uk Ltd:
You have the right to object to the processing of your personal information at any time, on grounds relating to your particular situation. This only applies where the grounds for processing are:
You have the right to object specifically to the processing of your personal information for the purposes of direct marketing. If you object to the processing of your personal information in this way, then DesperateSeller.co.uk Ltd will no longer process it for that purpose.
You have the right not to be subjected to a decision based solely on automated processing, including profiling, which would legally affect you or significantly affect you. However, this right will not apply if the decision:
Where you believe that DesperateSeller.co.uk Ltd has failed to properly comply with its obligations in respect of your personal information, including your rights as set out in the section above, you can complain to the Information Commissioner.
The Information Commissioner's Office address is:
The Information Commissioner's Office
You can find more information about their role and how to submit a complaint on their website: www.ico.org.uk.
This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel.
Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.
Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.
As set out in section 2 above, a cookie is a small piece of data that is sent from our web server to your browser, which is saved on the hard drive of your computer, smartphone or other device.
A cookie cannot:
The cookies used on the Site are broken into five categories and are explained below in this clause 6.1 with options to opt out of all or selected cookies.
These cookies allow you to use essential features of our Site. The essential features of our Site require the use of certain cookies so that we can remember your postcode and what is in your shortlist whilst you continue to browse our Site and/or navigate to different pages of the Site during your browsing session. We are also able to identify you as being logged in to the Site and ensure that you are able to access the appropriate features on our Site.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.
Visiting www.allaboutcookies.org will provide information on settings within your browser as well as other useful information on cookies.
Below are links to most used browsers with information for blocking cookies, however, be mindful that if you use multiple browsers you will have to undertake this process on each browser and blocking these essential Site cookies will result in a limited experience of the site:
These cookies are used to measure website performance, monitor engagement and run experiments to improve user experience of the Site.
The Site may sometimes contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies (including cookies) and we urge you to review them. They will govern the use of any personal information you submit or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such third party websites is at your own risk.
A Flash Cookie is a type of cookie which is collected via Adobe Flash Player, and is a piece of software which you probably have on your device to watch videos or podcasts online. We may use Adobe Flash Player to display video or image content. It may not be possible to block or restrict or block Flash Cookies using your browser settings, however, information on how to control flash play privacy and security settings is available from the Adobe website at: http://www.adobe.com/products/flashplayer/security.
We cannot be responsible for the privacy policies and practices of other third party websites even if you accessed the third party website using links from the Site or you linked to the Site from a third party website.
We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have any concerns or questions.